FAQ

We always strive to get your order packed and sent from our warehouse as quickly as possible, and therefore we pack every weekday.

If you place an order before 3pm on a weekday, you can expect us to pack your order the same day it is placed. If the order is placed at the end of the day, we will most likely send it out the next working day.

The delivery time is 1-3 working days from the time the package is dispatched from our warehouse. If there is an extended delivery time, this will be stated at the time of purchase.

You can read morehere .

You can read more about our return and exchange policy at the link here , where we have created a step guide that we would ask you to follow.

You can read more about our return and exchange policy at the link here , where we have created a step guide that we would ask you to follow.

Contact us at info@transition-zone.com and we will take care of the problem quickly.

Contact us at info@transition-zone.com and we will take care of the problem quickly.

If you want to make a complaint about a product, please send an email to info@transition-zone.com , from where we will help you with the further process.

Transition Zone provides a 24-month right of complaint in accordance with the Sales Act in the event that the product has a defect. A deficiency can, for example, be a manufacturing or material fault, or if there has been incorrect information about the item.

If damage has occurred to the product as a result of mishandling on the part of the customer or normal wear and tear, the product is not covered by the right of complaint.

You can read more in our trading conditions.

You have a 30-day right of withdrawal when you shop at Transition Zone, which is valid from the date you received your order.

Should you have any questions or wish to extend the exchange period in connection with gift purchases, you are welcome to contact our customer service at info@transition-zone.com .

You can read more in our trading conditions.

If an item is returned, the purchase price will be refunded to the card used when the item was purchased.

When we receive your return package at our office, we check and review that the item is in the same condition as when we sent it to you.

The amount for the item is subsequently returned to your account. Please note that it can take up to 10-14 banking days before you can see the money in your account - under normal circumstances, however, it takes 3-5 banking days.

There is always free shipping on purchases over DKK 699 on our website.

In addition, when you come to check-out, you will have the opportunity to pick up your parcel physically from us at our office.

You can read more about shipping prices and deliveryhere .

Transition Zone has no physical retailers at the moment, but you are very welcome to see and try different products, sizes and models at our office in Aarhus.

If you want to visit us physically, we ask you to contact us and arrange a time beforehand so that we can make sure that you do not show up in vain. In that case, let us know which products you want to try so we can make sure they are in stock.

Please write to info@transition-zone.com .

All the products Transition Zone sells are bought directly from the brand itself or via national distributors. This also means that we have all the rights from each individual brand.

Should you have any further questions, please feel free to contact our customer service.

You can find size guides, where relevant, under the various product descriptions or in the image gallery on the product pages.

We are also always ready to guide and guide you to the right choice of size or model. You can contact us by email info@transition-zone.com or by phone (+45) 29 62 83 98 all weekdays between 09:00 and 09:00. 18.00.

You are very welcome to try on items such as clothes, shoes and helmets at home. Unfortunately is. oil, cleaning products and the like, are not allowed to try, as packaging is broken, some of the product is used and the product is reduced in value.

You are therefore only liable if the product has a possible deterioration in the value of the product.

If an item is sealed/sealed, this must not be broken, as the item cannot then be resold and will therefore be defined as used and without commercial value.

In addition, please note that we do not accept products such as:

• Does not appear as new
• Has been put into use
• Has been washed
• Smells of smoke, perfume or other things that shouldn't
• Has not been properly wrapped

For hygiene reasons, swimming trunks, shorts, shorts and the like must always be tried on with underwear on.

You can read more about our trading conditions here.

Your package must be securely wrapped so that the product and packaging are not damaged during shipping. It is important that the goods arrive in the same condition as they were received.

If you have further questions, you can contact us at info@transition-zone.com .

We ship via GLS, which insures packages up to DKK 4500.

If you do not receive your order as expected, please contact customer service at info@transition-zone.com .

You are welcome to return or exchange your goods at our office in Aarhus. However, we recommend that you make an appointment with a time so that you do not go in vain.

If you want to arrange a time, you can send an email to info@transition-zone.com .